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Terms & Conditions

Chilli Tech (Europe) Ltd Terms and Conditions
This site is owned and operated by Chilli Tech (Europe) Ltd ("Chilli ", "we" or "us") Company Registered number  (UK). If you want to ask us anything about these terms & conditions or have any comments or complaints on or about our website, please click here to email us. Written correspondence should be sent to our Headquaters at Chilli Tech (Europe) Ltd, Unit 8 Draycott Industrial Estate, Draycott, Gloucestershire, GL56 9JY

Customer Service Contact Information

Chilli Tech (Europe) Ltd, Unit 8 Draycott Industrial Estate, Draycott, Gloucestershire, GL569JY

Telephone number: 020 33718081

1. General

1.1) We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. 

1.2) If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website 

1.3) Certain website services may require registration and subsequent access to those services will be subject to an approved login name and password ("Password Details"). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately

1.4) Users may from time to time be offered the opportunity to make use of discount codes distributed as part of our marketing efforts, in this case only the direct recipient of the discount code is entitled to benefit from any discount offered

2. Order process

2.1) Please see the Delivery page and payment page for information on how to place an order. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

2.2) The payment page sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from Chilli Tech (Europe) Ltd

2.3) Acceptance of your order and the completion of the contract between you and us will take place on despatch to you if we have already processed the transaction or on placing the order if you have made a pre-order of the product. We may notify you in either circumstance that we do not accept your order or you have cancelled it and received our confirmation of cancellation.

2.4) We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please contact us at [email protected] 

3. Delivery

3.1) Please see information on the Delivery page. Our delivery window may change for delivery to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands, BFPO addresses, or the Republic of Ireland. We use a third party to provide delivery services.

3.2) Delivery charges and estimated timescales are specified in the Delivery section. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Chilli Tech (Europe) Ltd shall be under no liability for any delay or failure to deliver the products within estimated timescales. 

3.3) Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.

4. Payment

4.1) We take payment from your card or PayPal account at the time we receive your order unless you have made a pre-order (see 4.6), and after we have checked your card or PayPal details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods. Additional Terms and Conditions for payments made by paypal can be found at . (Chilli Tech (Europe) Ltd is not responsible for the content of external websites.)

4.2) To ensure that your credit, debit, charge card or PayPal account is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. This is done only to confirm your identity, and a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

4.3) The price you pay is the price displayed on this website at the time we receive your order apart from the following exception: While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

4.4) Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.

4.5) All prices are shown in £s sterling or another currency and include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise

4.6) If you are making a ‘Pre Order’ this will be made clear on the website. Chilli Tech (Europe) Ltd will process the transaction and payment will be taken via your nominated payment method on dispatch or at another time if agreed by both parties

5. Returns, Cancellations and Substitutions

5.1) Our 30-Day Returns Policy

We offer 30 Days Returns Periods on all our products – WE WANT HAPPY CUSTOMERS!

It’s a no quibble policy and you can use the product up to 30 days after the order has landed with yourself. Basically, if you’re not happy with what you see, you can return for a full refund for the product.

Please note:

  • The cost of returning the product is covered by yourself
  • The refund is for the product only, not the postage out to you unless you use your statutory right to cancel within the 14 day statutory returns period (if you notify us within 14 days of receiving the item).
  • You have another 14 days to return the package 
  • You should allow up to 14 days for your refund to be processed. We will normally refund you using the same payment method that you used to purchase the products.

What to do if you want to return the product under 30 days

  • Contact the team either by email on [email protected] or via Facebook Messenger before your 30 day Return period ends (the 30 days start as soon as your package has landed with yourself)

In the unlikely event that you receive faulty or damaged goods, please refer to our Warranty sections.

6. Warranties
All our products are manufactured to the highest quality and distributed direct from the Factory to yourselves and as such we are able to offer you a genuine warranty on all our products. A 1 year warranty is offered on all products. Please contact our sales or customer service team for further information on individual products. All products are warranted against manufacturing defects. Chilli Tech (Europe) Ltd reserves the right not to apply the warranty in cases of inappropriate use or when the product has been tampered with by a third party or interventions by non-authorised personnel.

What happens if my product is faulty?

We create a lot of videos on our Video Playlist on YouTube to help our customers resolve different issues & problems.

We see many cases where it is either user error or not taking the time to watch the videos on how to use a product.

Please see the Playlists for the products we have & make sure you understand how to use / manage your product:

YouTube Playlist Link:

  1. Options if your product is under 30 days and is faulty

           a) You have the option for a full refund and we will cover the cost of your postage for the return faulty uni

           b) You can send the faulty unit back, we will replace and cover the cost of your postage for the return faulty unit.

       2. If your product is over 30 days but under 6 Months. Contact the team and we'll organise the return and replacement of the product. Contact [email protected] or    using Facebook Messenger on our page

       3. If the product is over 6 Months and under 12 Months, please first contact the team via [email protected] or using Facebook Messenger on our page first to check if the product is faulty and then return to the below address with your details inside the package so we know it's from you. We will replace the product if faulty.

           Chilli Technology

           Unit 8 Draycott Ind Estate



           GL56 9JY


7. Intellectual Property

7.1) You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this website shall remain at all times vested in us.

7.2) You acknowledge and agree that the material and content contained within this website is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this website is strictly prohibited and you agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

8. Liability and Indemnity

8.1) Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraudulent misrepresentation, or any other liability which may not otherwise be limited or excluded under applicable law.

8.2) Subject to Section 7.1 above, Chilli Tech (Europe) Ltd will use reasonable endeavours to verify the accuracy of any information on the site but makes no representation or warranty of any kind express or implied statutory or otherwise regarding the contents or availability of the site or that it will be timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website. Chilli Tech (Europe) Ltd will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website and Chilli Tech (Europe) Ltd  accepts no liability of any kind for any loss or damage from action taken or taken in reliance on material or information contained on the site.

8.3) Subject to Section 7.1 above, other than as expressly provided in these terms and conditions with respect to specific products and except for the exclusive remedies set out at Section 5 above, any indemnities, warranties, terms and conditions (whether express or implied) are hereby excluded to the fullest extent permitted under applicable law.

8.4) Subject to Section 7.1 above, Chilli Tech (Europe) Ltd will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent on negligent misrepresentations) or otherwise out of or in connection with the terms and conditions for any:
a. Economic losses (including without limitation loss of revenues, data, profits, contracts, business or anticipated savings)
b. Loss of goodwill or reputation
c. Special or indirect losses
d. Suffered or incurred by that party arising out of or in connection with the provisions of any matter under these terms and conditions.

8.5) Notwithstanding the above, subject to Section 7.1 Chilli Tech (Europe) Ltd aggregate liability (whether in contract, tort or otherwise) for loss or damage shall in any event be limited to a sum equal to the amount paid or payable by you for the product(s) in respect of one incident or series of incidents attributable to the same clause.

8.6) This clause 7 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

8.7) We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.

9. Miscellaneous Provisions

9.1) The contract between us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.

9.2) Our products are to be used for consumer use only, if you are planning to use them for business purposes please make sure that you are covered by the appropriate insurance. Where you decide to use the products in the course of a business, we exclude (to the fullest extend permitted by law) those warranties and conditions relating to fitness for a particular purpose. Our maximum liability to business users arising out of or in connection with the products shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.

9.3) Chilli Tech (Europe) Ltd shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control. 

9.4) To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

9.5) You may not assign or sub-contract any of your rights or obligations under these terms and conditions or any related order for products to any third party unless agreed upon in writing by Chilli Tech (Europe) Ltd

9.6) Chilli Tech (Europe) Ltd reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

9.7) If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.

9.8) These terms and conditions do not create or confer any rights or benefits enforceable by any person that is not a party (within the meaning of the U.K. Contracts (Rights of Third Parties) Act 1999) except:
a. A person who is a permitted successor or assignee under Section 8.8 above of the rights or benefits of these terms and conditions may enforce such rights or benefits. 
b. No consent from the persons referred to in Section 8.9 is required for the parties to vary or rescind these terms and conditions (whether or not in any way that varies or extinguishes rights or benefits in favour of such third parties).

9.9) No delay or failure by Chilli Tech (Europe) Ltd to exercise any powers, rights or remedies under these terms and conditions will operate as a waiver of them nor will any single or partial exercise of any such powers, rights or remedies preclude any other or further exercise of them. Any waiver to be effective must be in writing and signed by an authorised representative of Chilli Tech (Europe) Ltd.

9.10) These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and Chilli Tech (Europe) Ltd relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Chilli Tech (Europe) Ltd for your use of this website.


We respect the privacy of the visitors to the Chilli Technology website and the websites connected with it. We take great care to protect your information. This privacy policy tells you what information we collect and how we may use it as well as the steps we take to ensure that it is protected.

Here's what we do:

  • We adhere to UK and EU privacy regulations including GDPR to safeguard your personal data.
  • We always use secure pages wherever you enter personal data. Look for the https and the green bit in the address bar.
  • We are PCI DSS compliant. This means our servers and procedures have passed the strict controls laid out by the credit card providers, and our servers are regularly monitored and tested for security.
  • We do not store your card details - these are passed securely to your bank in the background when you complete your order and we do not have access to your card number or security code at any time.
  • We are open and clear about how we use any personal details you give us, and we only use those details for the purpose it is intended.
  • We do not sell any of your personal information to anyone at any time.
  • If we use any external software or other services as part of our service to you, we ensure they are GDPR or EU-U.S. Privacy Shield compliant to safeguard your data.
  • You can unsubscribe from any mailings or contact you get from us at any time, just by clicking the link in any email you receive, or by asking us by phone, text or email.
  • You can call us on 0203 33718081 or email us at [email protected] if you're unsure about anything or want to know more about how we protect your privacy.

Here's the detail:

Who are we?

Chilli Tech (Europe) Ltd is a private company based in the United Kingdom and registered with Companies House with registration number 09335760. Our address is Unit 8 Draycott Industrial Estate, Draycott, Gloucestershire, GL56 9JY

What data do we collect and how do we use it?

This Privacy Policy covers personal data which is any data that can identify an individual. It does not include aggregate or anonymous data where personally identifiable information is not available.

Contact Information: If you use a form on our website, send us an email, call us, send us a text, or send a message through social media or by any other medium, we will use your contact information to reply to you to help you with your query under GDPR guidelines for Legitimate Interest. We may use external software or apps to manage this communication so we can help you more effectively, and where this is the case these services have been confirmed as GDPR or similar compliant.

Order Information: When you place an order with us on our website or by phone, we will use the information in that order to process your order for you as per GDPR guidelines for Contracts. We do not have access to, or store, your credit card information, which is processed by Stripe, both of which are GDPR or similar compliant. We do however log the last 4 digits of your card and the card type so we can provide you with that information if you wish to place another order. If we are asked to charge your card in lieu of payment for a future order, this is done using a secure token system provided by Stripe. We are not at any point able to see your card details or re-use them in the original format.

We will use the contact details in your order to contact you about your order, follow-up with you to ensure you are happy with your order, and offer additional assistance to complete your order or future orders under GDPR guidelines for Legitimate Interest.  You can ask us not to contact you at any point by clicking on the unsubscribe link in emails or replying to any messages you receive.

If you choose not to provide us with relevant personal information, we may not be able to assist you with your queries or fulfil your order.

Technical Data: When you place an order with us, we log your IP address so we have a record of the order in case of fraudulent use of your card, and we maintain this information according to GDPR guidelines for Contracts. We use Google Analytics and Facebook Pixels to collate data about visitors to our site so we can ensure we provide the best possible service and to offer relevant marketing using GDPR’s Legitimate Interest processing guidelines. This data is anonymous and is not personally identifiable.

Reviews: If you provide us with a review this will usually be through an external service specifically designed for this purpose. Where this is the case, we have ensured any service we use is GDPR or similar compliant so your data is protected. We will use these reviews on our website, and where you have offered additional information to support the review, for example a photo, this will be included in the review and maintained as per GDPR’s Legitimate Interest guidelines. You can contact us at any time to have the review removed. If you have provided a review through a 3rd party, including social media, you can remove that review at any point by logging in to that platform. We will usually be unable to remove such reviews on your behalf. We may use reviews you have used on review sites or social media on our website or elsewhere under the same GDPR basis, and you can request the removal of these reviews at any time by contacting us.

Sensitive Data: We do not collect sensitive data. Sensitive data includes ethnicity, religion, sexual orientation, political orientation and health data, amongst others.

Prize Draws & Competitions: If you have entered any prize draws or competitions we hold we will use your entry information to communicate with you regarding the draw or competition, and subsequently send you further marketing communication by email, post, text or phone, and process this data as per the GDPR guidelines for Legitimate Interest. You can unsubscribe from any of these at any time by replying and asking to be removed.

Opting Out:

If you ask us not to contact you, we will remove you from all contact and notify you when this has been completed. You may also request partial-removal, in the event you have a contact preference, for example if you only want to be contacted by email, and not by phone or text. We will however still need to contact you about your order if it is absolutely essential, unless you specifically request not to be contacted in such cases as well. You should be aware that if we are unable to contact you about your order due to such a request, we may be unable to fulfil your order.

Retention of your Data:

We will only keep your data for as long as is necessary for providing you with the services we offer, and to adhere to legal requirements. When deciding how long to retain your information, we will look at the type of information, what it is used for, and what legal requirements there are.

Your Rights:

You have certain rights under GDPR in relation to the data we hold about you. This can include, amongst others, the right to get a copy of this information, correcting it or deleting it. Detailed information can be found on the ICO’s website at

If you are unhappy with the way your information is being used, you should in the first instance contact us and we will do our best to resolve it. If we are not able to resolve this to your satisfaction, you have the right to put your complaint to the ICO.

Transfer of Data:

We do not sell any of your personal data to anyone. Except in the case of a sale of the business or assets of Chilli Tech (Europe) Ltd or its trading companies (in which case you will be notified and given the opportunity to unsubscribe), your personal details will never be sold to third parties, unless agreed or requested by you or required by law.


We use cookies on our website to enable online shopping and provide a better experience online for our customers. Cookies may be used to track and store online ordering information, to retain information you have previously entered on the site, or in the use of 3rd party applications, used to improve your experience on the site and to provide more relevant advertising on this and other websites. For more information on the types of cookies we use and how they are used, please see our Cookie Policy.


Last updated: 16 May 2018

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Chilli Tech (Europe) Ltd – Company 9335760
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