Returns, Refunds & Warranty Policy
At Chilli Technology, we want you to be completely happy with your purchase. That’s why we offer a 30-day no-quibble returns policy, even if you’ve used your product.
30-Day Money-Back Guarantee
You can return your product within 30 days of receiving your order if you’re not completely satisfied.
- You can use and test your product during the 30-day period.
- You can return it for a refund of the product price.
- You don’t need to give a reason for returning it.
- For a change-of-mind return, you are responsible for return postage.
To arrange a return, please contact us before your 30-day returns period expires.
Email: [email protected]
Your Statutory Cancellation Rights
For eligible online purchases, you have a statutory right to cancel within 14 days of receiving your goods.
You must notify us within those 14 days and then have a further 14 days to return the goods.
Where applicable, refunds will include the original standard delivery charge in accordance with your statutory rights.
Our additional 30-day returns guarantee does not affect your statutory consumer rights.
Refund Processing
We normally refund customers using the original payment method.
Please allow up to 14 days for your refund to be processed. For change-of-mind returns outside the statutory cancellation period, original delivery charges are not normally refunded.
Faulty Products – 12-Month Warranty
All Chilli Technology products come with a 12-month warranty against manufacturing defects.
If you experience a problem, please contact our customer service team so we can help diagnose the issue and arrange the appropriate resolution.
Within 30 Days
If your product is faulty within 30 days of receiving it, you can choose between a full refund or a replacement.
We will cover reasonable return postage costs for the faulty product.
Between 30 Days and 6 Months
Contact our customer service team and we will arrange the return and replacement of your faulty product, where a manufacturing defect is confirmed.
Between 6 and 12 Months
Please contact us first so we can help establish whether your product is faulty.
You will normally be responsible for sending the product back to us. Once a manufacturing defect is confirmed, we will arrange a replacement.
Our warranty does not cover damage caused by inappropriate use, unauthorised modifications or third-party interference.
Your statutory consumer rights remain unaffected.
How to Return a Product
Contact us before sending your product back, including your order number and a brief explanation of the return or fault.
Returns Address
Chilli Tech (Europe) Ltd
Unit 8 Draycott Industrial Estate
Draycott
Moreton-in-Marsh
Gloucestershire
GL56 9JY
United Kingdom
Customer Support
Email: [email protected]
Telephone: 020 3371 8081
We’re here to help and want to make the returns process as straightforward as possible.
This policy should be read alongside our full Terms & Conditions. Nothing in this policy affects your statutory rights under UK consumer law.